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We are a modern and forward thinking business that has not lost site of the importance of core values. Honesty, integrity and trust are very important to us in our everyday dealings with our customers.The process of buying, selling, renting and letting can be very stressful. Our role is to make certain that we do everything within our power to make the experience as enjoyable as possible.We offer honest and realistic advice to all our customers, having first listened to their expectations. All our customers are individuals with differing circumstances and needs. Our focus is to establish these and work together to achieve the desired result.Our marketing is very proactive. Careful thought has been given to the design of our website, software systems and advertising strategy. Research suggests that today’s buyers and sellers, landlords and tenants are becoming more and more committed to online and mobile device driven property browsing. For this reason our marketing is centred on this advertising platform. The more people who view the properties we offer for sale or to let, the more likely we are to achieve a successful result. We recognise that this method of property search is not for everyone. To ensure we service all our customer requirements we also maintain a presence in the local print media.Marketing is only as good as the team of people responsible for actually dealing with your property requirements. We have a very experienced team of dedicated property professionals who will enthusiastically assist you, making sure that every opportunity is taken to succeed.

bencharles offers a complete and competitively priced property service. we are proud of our customer service delivery and fresh, positive attitude.

Rural town

Row of terraced houses

View over rooftops

Rural cottage

House

Ben Charles - Durham

Letting Costs &amp; Charges for Tenants:In addition to paying the contractually owed rental monies, tenants may also be required to make the following permitted payments:Before the tenancy starts (payable to Ben Charles Ltd ‘the Agent’)•	Tenancy holding deposit - not to exceed a sum equivalent to one week’s rent.•	Tenancy security deposit - not to exceed a sum equivalent to five weeks rent or, if the ‘nil deposit’ option is selected, a pre agreed, non-refundable insurance premium. During the tenancy (payable to the Agent)•	Contractual variations - payment not to exceed £50 (including vat) if you want to change the tenancy agreement. •	Payment of interest for the late payment of rent - rate chargeable 3% above Bank of England base rate.•	Cost of Replacement - keys / locks / security devices.•	Early termination of tenancy - payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.During the tenancy (payable to the provider) if permitted and applicable•	Utilities - gas / electricity / water•	Communications - telephone and broadband•	Installation - cable/satellite•	Subscription - cable/satellite supplier•	Television licence•	Council Tax - payable to local authorityOther permitted payments•	Any other permitted payments, not included above, under the relevant legislation including contractual damages.Tenant protectionBen Charles Ltd is a member of CMP Protect Ltd, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by contacting the agent directly.Letting Costs &amp; Charges for Landlords: These fees are variable and are calculated/agreed based upon negotiation and other sundry factors (including but not limited to: rental values, service requirements, portfolio size and transaction complexity).

Contact Ben Charles - Durham