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Best Residential are an independent agency. We specialise in all aspects of residential and commercial property lettings in and around Hertfordshire, Bedfordshire and Cambridgeshire. Our agency specialises in the highest quality properties. We can offer a tailor made package to suit your requirements and provide the help and guidance on every aspect that is essential for finding the most suitable tenant for your property.

Rural town

Row of terraced houses

View over rooftops

Rural cottage

House

The only payments you can charge in connection with a
tenancy are: 



a) The rent 



b) A refundable tenancy deposit capped at no more than five
weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent
where the total annual rent is £50,000 or above 



c) A refundable holding deposit (to reserve a property) capped
at no more than one week’s rent 



d) Payments to change the tenancy when requested by the
tenant, capped at £50, or reasonable costs incurred if higher 



e) Payments associated with early termination of the tenancy,
when requested by the tenant 



f) Payments in respect of utilities, communication services,
TV licence and council tax; and 



g) A default fee for late payment of rent and replacement of a
lost key/security device, where required under a tenancy agreement 



Complaints procedure

We are very sorry that you have a
complaint – here’s what to do to if you are dissatisfied with any aspect of the
service you have received from us at Best Residential.

If you have made your complaint
verbally, whether face to face or over the phone, please also make it in
writing addressed to the Compliance Officer: 
By post:

Compliance Officer 
Best Residential 
The Barn, 4 Pirton Grange, Shillington 
Hertfordshire 
SG5 3HB

Or email: info&#64;bestresidential.co.uk

This is to ensure that we fully
understand the nature of your complaint and have a written record of it.

We will acknowledge your
complaint within 7 days.  We will consider your complaint as quickly as
possible, and provide you with a full response or, if that is not possible, an
update on what is happening with your complaint within 28 days.

The first thing that the
Compliance Officer will do will be to identify which area of the business your
complaint relates to and establish the facts of the issue from both your complaint
and our records.  We will then try to assess how your complaint arose and
attempt to resolve the complaint to your satisfaction.  If you are happy
with the outcome of the investigation into your complaint, this will conclude
the matter.

However, if we cannot agree on
how to resolve the complaint or eight weeks have passed since the date on which
we first received your complaint in writing, and the issues remain unresolved,
then you will have the opportunity to take your complaint to the final stage of
our complaints handling procedure, which involves referral to The Property
Ombudsman Services, whose contact details are below:

The
Property Ombudsman Services Limited 
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP

01722
333306

www.tpos.co.uk 

Please note we are members of the Propertymark Client Money
Protection Scheme. Click here
for membership requirements.

Best Residential - Hitchin

The only payments chargeable in connection with a tenancy are: A) The rentB) A refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or aboveC) A refundable holding deposit (to reserve a property) capped at no more than one week’s rentD) Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higherE) Payments associated with early termination of the tenancy, when requested by the tenantF) Payments in respect of utilities, communication services, TV licence and council tax (in the Tenant Fees Act, utility means, electricity, gas or other fuel, water and sewage).G) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreementComplaints procedureWe are very sorry that you have a complaint – here’s what to do to if you are dissatisfied with any aspect of the service you have received from us at Best Residential.If you have made your complaint verbally, whether face to face or over the phone, please also make it in writing addressed to the Compliance Officer:By post:Compliance OfficerBest ResidentialThe Barn, 4 Pirton Grange, ShillingtonHertfordshireSG5 3HBOr [use Contact Agent Button]This is to ensure that we fully understand the nature of your complaint and have a written record of it.We will acknowledge your complaint within 7 days. We will consider your complaint as quickly as possible, and provide you with a full response or, if that is not possible, an update on what is happening with your complaint within 28 days.The first thing that the Compliance Officer will do will be to identify which area of the business your complaint relates to and establish the facts of the issue from both your complaint and our records. We will then try to assess how your complaint arose and attempt to resolve the complaint to your satisfaction. If you are happy with the outcome of the investigation into your complaint, this will conclude the matter.However, if we cannot agree on how to resolve the complaint or eight weeks have passed since the date on which we first received your complaint in writing, and the issues remain unresolved, then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure, which involves referral to The Property Ombudsman Services, whose contact details are below:The Property Ombudsman Services LimitedMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BP[use Contact Agent Button]www.tpos.co.ukPlease note we are members of the Propertymark Client Money Protection Scheme.

BEST Residential are very good.
Stuart and Kelly provided us with a great service.
Super-efficient and really helpful at all times, nothing was too much trouble.
Pleasure to deal with and I am in no doubt that all their Landlords and tenants are in their very safe and capable care.

We have just rented a new property through Best Residential. Stuart and Kelly were fantastic throughout the whole process. I emailed to enquire about the property, which we then viewed and secured that same day. Thank you to both of you for all your help in getting us here.

We have been long term clients of Best Residential and have nothing but praise. We are both landlords and tenants and whichever service you seek from Stuart and his team i can assure you that you will not be let down. No nonsense, fair and principled. I highly recommend them.

Contact Best Residential - Hitchin