ARLA logo

OUR PASSION IS FOR PROPERTY, BUT ALSO FOR PEOPLE.With our unstinting energy, relentless enthusiasm and wealth of experience, we excel at what we do, always delivering an exceptional service.We are proud of our Hampshire roots and we are delighted to branch into Surrey, via our expanding network of offices.Leaders in our field and with an exemplary understanding of property and location, we have secured our position as the benchmark. Our watch words are insight and innovation. With strategy, planning and investment comes achievement. Your expectation is our standard. Each and every day of the week, our team is your team. We know it makes a difference to have nice people on your side, we are passionate about what we do and it shows!Our charter for performance is simple – to be the best. For us, it is important to succeed, to constantly strive for impeccable results. It is what our reputation is built on.WHAT DOES THIS MEAN FOR YOU?Communication and honesty, understanding and synergy – always sheer hard work. We are accomplished and always accountable.This is Charters’ strength. Powerful performance. Our commitment to people and passion for property ensure we stand out. Your property is our privilege.Our mission is to provide an unparalleled level of outstanding customer service. Our aspirations must be consistent with our promise to always deliver a service and result, above and beyond the expectations of our client, achieving the result through our proven systems and winning culture.

Reference and tenancy processing fees:
When you rent a property through Charters, a reference processing fee will apply. This fee covers the cost of the application for the credit reference search and the creation of the tenancy agreement for the tenancy period. The fee is determined by the number of applicants:
•	One or Two Tenants, 18 years of age or over £420 including VAT
•	Three Tenants or more, 18 years of age or over £510 including VAT
•	Should you require a guarantor for your tenancy application there is a further fee of £120 including VAT
Renewal fees:
Should you and your landlord decide to extend your tenancy at the property you will be charged a renewal fee.
•	Renewal fee £60 including VAT
Amendment Fee:
Contract negotiations during the tenancy, amending terms and signature of amendment documents
•	Amendment fee £150 including VAT
Lost Security Items:
Obtaining necessary permission, sourcing providers and travel costs
•	Lost security items £200 including VAT, plus any item cost
Contractor Service &amp; Out of hours Services:
Where the action or in action of the tenant results in the agent results in a contractor attending the property, charged at contractor rates
Unpaid Rent / Returned payments interest at 3% above bank of England base rate from due date.
End of tenancy – Cleaning
Professional cleaning (if required) £15 including vat per hour – Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

Contact Charters - Chandler's Ford Lettings