Lounge Letting aims to provide an excellent service to all of our Customers whether you are a Tenant or a Landlord. We do our very best to ensure that you are more than satisfied with our service to you.
In the unlikely event that these standards are not met, we would like you to tell us about the issue, giving us the opportunity to put things right and make improvements in the future. We are happy for you to contact us either by phone, letter or email.
If you are still unhappy that we have not resolved the issue satisfactorily then you can contact the Property Redress Scheme.
Calls to 0843 numbers will be charged at 4p/min from BT landlines. Calls from other networks may vary, and calls from mobiles and outside the UK will be higher.
Calls to local numbers beginning with 01, 02 and 03 numbers will incur standard geographic charges from landlines and mobiles.