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*** PROUD WINNERS OF THE BRITISH PROPERTY AWARDS 2021 ***Welcome to Property Divas. Boasting a handpicked team of highly experienced and motivated property professionals, Property Divas is one of North West London’s premier estate agents.Backed by unparalleled market knowledge and renowned for our personalised approach, we’re dedicated to helping you buy, sell, rent and let in the capital.Focusing on service just as much as property, we provide honest advice and cost-effective solutions, tailored to your every need.Whether you’re looking for management services, interested in the current rental and/ or sale value of your investment property or home, are considering refurbishing, or simply searching for your dream home, explore everything we do…

Property Divas - Hampstead

Relevant letting fees and tenant protection informationAs well as paying the rent, you may also be required to make the following permitted payments.Permitted paymentsAs well as paying the rent, you may also be required to make the following permitted payments.Before the tenancy starts payable to Property Divas Limited (“The Agent”)Holding Deposit: 1 week’s rent (with your written consent) forms part of;Deposit: 5 weeks for tenancies where the annual rent is below £50,000 per annum              6 weeks for tenancies where the annual rent exceeds £50,000 per annumDuring the tenancy payable to Property Divas Limited (“The Agent”)Payment of £50 inc vat to change the tenancy agreement, for example adding a new person to the Tenancy agreement when requested by the tenant, or reasonable costs incurred if higher.Payment of interest for the late payment of rent. A default fee can be charged for late payment of rent where the rent payment has been outstanding for 14 days or more (from the date set out in the tenancy agreement) The fee charged will be 3% above the Bank of England’s base rate for each day that the payment is outstanding.Payment of reasonable costs incurred for the loss of keys/security devices. A default fee can be charged for a lost key or equivalent security device. The landlord or agent will provide evidence in writing that the costs they have incurred are reasonable.Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancyThe Tenant Fees Act 2019 does not affect the landlord’s entitlement to recover damages for breach of the tenancy agreement by way of a deduction from the tenancy deposit or court action.During the tenancy (payable to the provider) if permitted and applicableUtilities – gas, electricity, waterCommunications – telephone and broadbandInstallation of cable/satelliteSubscription to cable/satellite supplierTelevision licenceCouncil TaxAny other service which a tenant may wish to avail for their own use.Other permitted paymentsAny other permitted payments, not included above, under the relevant legislation including contractual damages.Tenant ProtectionProperty Divas Limited is a member of Client money protection (CMP) provided by safeagent, which is a client money protection scheme, and also a member of The Property Ombudsman (TPO)   which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.Complaints procedure We are confident of providing a high quality of service in all respects. If, however, you have any queries or concerns about our work for you, please raise them in the first instance with the Lettings Negotiator. If that does not resolve the problem to your satisfaction or you would prefer not to speak to that person, then please contact one of our client care directors, Michelle Barr or Helen Duncan. Any complaint made by you will be handled in accordance with our complaints procedure. In the event that we do not handle any complaint to your satisfaction, you are able to have recourse to the OMBUDSMAN FOR ESTATE AGENTS (TPO Ltd) www.tpos.co.uk

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