Best Residential are an independent agency. We specialise in all aspects of residential and commercial property lettings in and around Hertfordshire, Bedfordshire and Cambridgeshire. Our agency specialises in the highest quality properties. We can offer a tailor made package to suit your requirements and provide the help and guidance on every aspect that is essential for finding the most suitable tenant for your property.

The only payments you can charge in connection with a
tenancy are: 



a) The rent 



b) A refundable tenancy deposit capped at no more than five
weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent
where the total annual rent is £50,000 or above 



c) A refundable holding deposit (to reserve a property) capped
at no more than one week’s rent 



d) Payments to change the tenancy when requested by the
tenant, capped at £50, or reasonable costs incurred if higher 



e) Payments associated with early termination of the tenancy,
when requested by the tenant 



f) Payments in respect of utilities, communication services,
TV licence and council tax; and 



g) A default fee for late payment of rent and replacement of a
lost key/security device, where required under a tenancy agreement 



Complaints procedure

We are very sorry that you have a
complaint – here’s what to do to if you are dissatisfied with any aspect of the
service you have received from us at Best Residential.

If you have made your complaint
verbally, whether face to face or over the phone, please also make it in
writing addressed to the Compliance Officer: 
By post:

Compliance Officer 
Best Residential 
The Barn, 4 Pirton Grange, Shillington 
Hertfordshire 
SG5 3HB

Or email: info&#64;bestresidential.co.uk

This is to ensure that we fully
understand the nature of your complaint and have a written record of it.

We will acknowledge your
complaint within 7 days.  We will consider your complaint as quickly as
possible, and provide you with a full response or, if that is not possible, an
update on what is happening with your complaint within 28 days.

The first thing that the
Compliance Officer will do will be to identify which area of the business your
complaint relates to and establish the facts of the issue from both your complaint
and our records.  We will then try to assess how your complaint arose and
attempt to resolve the complaint to your satisfaction.  If you are happy
with the outcome of the investigation into your complaint, this will conclude
the matter.

However, if we cannot agree on
how to resolve the complaint or eight weeks have passed since the date on which
we first received your complaint in writing, and the issues remain unresolved,
then you will have the opportunity to take your complaint to the final stage of
our complaints handling procedure, which involves referral to The Property
Ombudsman Services, whose contact details are below:

The
Property Ombudsman Services Limited 
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP

01722
333306

www.tpos.co.uk 

Please note we are members of the Propertymark Client Money
Protection Scheme. Click here
for membership requirements.

Best Residential - Hitchin

The only payments chargeable in connection with a tenancy are: A) The rentB) A refundable tenancy deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or aboveC) A refundable holding deposit (to reserve a property) capped at no more than one week’s rentD) Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higherE) Payments associated with early termination of the tenancy, when requested by the tenantF) Payments in respect of utilities, communication services, TV licence and council tax (in the Tenant Fees Act, utility means, electricity, gas or other fuel, water and sewage).G) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreementComplaints procedureWe are very sorry that you have a complaint – here’s what to do to if you are dissatisfied with any aspect of the service you have received from us at Best Residential.If you have made your complaint verbally, whether face to face or over the phone, please also make it in writing addressed to the Compliance Officer:By post:Compliance OfficerBest ResidentialThe Barn, 4 Pirton Grange, ShillingtonHertfordshireSG5 3HBOr [use Contact Agent Button]This is to ensure that we fully understand the nature of your complaint and have a written record of it.We will acknowledge your complaint within 7 days. We will consider your complaint as quickly as possible, and provide you with a full response or, if that is not possible, an update on what is happening with your complaint within 28 days.The first thing that the Compliance Officer will do will be to identify which area of the business your complaint relates to and establish the facts of the issue from both your complaint and our records. We will then try to assess how your complaint arose and attempt to resolve the complaint to your satisfaction. If you are happy with the outcome of the investigation into your complaint, this will conclude the matter.However, if we cannot agree on how to resolve the complaint or eight weeks have passed since the date on which we first received your complaint in writing, and the issues remain unresolved, then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure, which involves referral to The Property Ombudsman Services, whose contact details are below:The Property Ombudsman Services LimitedMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BP[use Contact Agent Button]www.tpos.co.ukPlease note we are members of the Propertymark Client Money Protection Scheme.

A refurbished two bed second floor apartment situated in this exclusive mews development convenient for the town centre and main line rail services. The spacious accommodation comprises of living room with balcony and views over landscaped grounds, fitted kitchen, two double bedrooms, bathroom with shower and wc, ample storage, gas central heating, double glazing, parking and garage, store cupboard, newly carpeted and decorated throughout, available now, minimum twelve month tenancy, strictly no pets, unfurnished. EPC Rating E. Council Tax Band C.

Property reference 33582446. The information displayed about this property comprises a property advertisement. OnTheMarket.com makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and OnTheMarket.com has no control over the content provided by the agent or developer. This property advertisement does not constitute property particulars. The information is provided and maintained by Best Residential - Hitchin.

 OnTheMarket may have applied supplementary data to this property listing, including:

 Broadband availability and predicted speed: obtained from Ofcom on March 3, 2022

 Broadband speed is measured in megabits per second, with the number returned showing how fast the connection is. Each reading is based on the highest predicted speed of any major broadband network for services that deliver the download speeds. The following are the different readings that we may display:

 Basic: Up to 30 Mbit/s 
 Super-fast: Between 30 Mbit/s and 300 Mbit/s 
 Ultra-fast: Over 300 Mbit/s

 The data is updated three times a year. The checker results are predictions and should not be regarded as guaranteed. For more information, see: <a href="https://checker.ofcom.org.uk/en-gb/about-checker#Answer_0_2">https://checker.ofcom.org.uk/en-gb/about-checker#Answer_0_2</a>

 Mobile phone signal availability and predicted strength: obtained from Ofcom on March 3, 2022

 Mobile signal predictions are provided by the four UK mobile network operators: EE, O2, Three and Vodafone. Predictions can vary significantly from the coverage you may actually experience as a result of local factors (especially terrain). Ofcom has tested the actual coverage provided in various locations around the UK to help ensure that these predictions are reasonable. The values shown against a property can be broken down as follows:

 Clear: No bars, no signal predicted 
 Red: One bar, reliable signal unlikely 
 Amber: Two bars, may experience problems with connectivity 
 Green: Three bars, likely to have good coverage and receive a data rate to support basic web services 
 Enhanced: Full bars, likely to have good coverage indoors and to receive an enhanced data rate to support multimedia services

 Energy Performance data and Internal floor area

 Any supplementary data should not be relied upon as forming part of any property particulars and OnTheMarket cannot be held responsible for any incorrectness in this data. See <a href="https://www.onthemarket.com/terms/#other">here</a> for more information.

DISCLAIMER

Calls to 0843 numbers will be charged at 4p/min from BT landlines. Calls from other networks may vary, and calls from mobiles and outside the UK will be higher. Calls to local numbers beginning with 01, 02 and 03 numbers will incur standard geographic charges from landlines and mobiles.

Call rate information

The only payments chargeable in connection with a tenancy are:A) The rentB) A refundable tenancy deposit capped at no more than five weeks rent where the annual rent is less than £50,000, or six weeks rent where the total annual rent is £50,000 or above C) A refundable holding deposit (to reserve a property) capped at no more than one weeks rent D) Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher E) Payments associated with early termination of the tenancy, when requested by the tenant F) Payments in respect of utilities, communication services, TV licence and council tax (in the Tenant Fees Act, utility means, electricity, gas or other fuel, water and sewage).G) A default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement Complaints procedure We are very sorry that you have a complaint, here is what to do to if you are dissatisfied with any aspect of the service you have received from us at Best Residential. If you have made your complaint verbally, whether face to face or over the phone, please also make it in writing addressed to the Compliance Officer: By post: Compliance OfficerBest Residential The Barn, 4 Pirton Grange, Shillington Hertfordshire SG5 3HB Or email: info@bestresidential.co.uk This is to ensure that we fully understand the nature of your complaint and have a written record of it. We will acknowledge your complaint within 7 days. We will consider your complaint as quickly as possible, and provide you with a full response or, if that is not possible, an update on what is happening with your complaint within 28 days. The first thing that the Compliance Officer will do will be to identify which area of the business your complaint relates to and establish the facts of the issue from both your complaint and our records. We will then try to assess how your complaint arose and attempt to resolve the complaint to your satisfaction. If you are happy with the outcome of the investigation into your complaint, this will conclude the matter. However, if we cannot agree on how to resolve the complaint or eight weeks have passed since the date on which we first received your complaint in writing, and the issues remain unresolved, then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure, which involves referral to The Property Ombudsman Services, whose contact details are below: The Property Ombudsman Services LimitedMilford House 43-55Milford Street SalisburyWiltshire, SP1 2BP 01722 333306 www.tpos.co.uk Please note we are members of the Propertymark Client Money Protection Scheme.

If you do not know the Council Tax band you will not know how much you need to pay.

Council tax

If you don't know the type of utilities which the property has, there may be additional costs, for example an adequate broadband connection may not be available.

Broadband

If you don't know the type of utilities which the property has, there may be additional costs, for example adequate mobile reception may not be available.

Mobile signal

If you don't know the type of utilities which the property has, there may be additional costs, for example if the water supply comes from a private well which requires regular maintenance or has water quality requirements.

Water

Knowing the nature of your heating supply is important as there may be additional considerations, for example if the property is not connected to the mains gas line and has an LPG heating system.

Heating

Knowing the nature of your electricity supply is important as there may be additional considerations, for example if the property is not connected to the national grid and has a generator instead.

Electricity

If you don't know the type of utilities which the property has, there may be additional costs, for example if the property has a septic tank that requires regular maintenance and emptying.

Sewerage

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Letting details

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